Juris Doctor, Cornell University Law School
Bachelor of Arts in Philosophy and Psychology with Distinction in Psychology, Boston University
, Boston, Massachusetts Summa Cum Laude, Phi Beta Kappa, May 1974.
Honors Graduate, Workers' Compensation College, International Association of Industrial Accident Boards and Commissions
, 1991; Lecturer, 2003 to 2007.
Basic and Advanced Certificates in Management, Anderson School of Business, University of New Mexico
, 1998 and 2003.
Basic and Advanced Certificates in Mediation, Mediation Training Institute
, 2001 and 2003.
Visiting Fellowship (with Robert Guthrie), Curtin University of Technology
, Perth Australia, September to October 2009.
Ability to look at a system and recognize the "big picture" allowing simplification of complex operational and strategic environments, including:
- identification of cost and inefficiency drivers
- comparisons across multiple cultures and stakeholder groups
- further refining your "best practice" model
Gap analysis and risk identification/assessment Process re-engineering for systemic improvement:
- assessment of "fit" between proposed systemic changes and your claims environment
- development of new process proposals to achieve a particular outcome
- identification of opportunities for innovative solutions and context-appropriate adaptation of techniques and approaches used elsewhere
- identification of unintended consequences associated with proposed systemic changes
Facilitation of stakeholder groups:
- consensus building
- exploratory information gathering
Legislative and regulatory drafting:
- direct and indirect approaches to reform
- presentation to legislative and regulatory bodies
Analytical techniques purpose built for the assessment and analysis of secondary psychological harm and system-created harm.
Recognition of, and pro-active solutions for, emerging issues, trends and political conflicts with stakeholders.
Independent complex file review and sensitive/confidential investigations Training for staff, servicing professionals and stakeholders:
- better informed techniques for claims handling
- handling psych claims
- prevention and treatment of secondary psych claims/system created harm
- integration of neuroplasticity theory into rehabilitation
Practical individual resilience profiling and up-skilling for staff and/or clients.
Collaborative input on organizational culture change and implementation of new ways of working.
Additional Professional Roles
Editor, Journal of the International Association of Industrial Accident Boards and Commissions
(only peer-reviewed professional journal currently published focused on Workers' Compensation issues). 2003 to present.
Private Attorney and Senior Associate, Institute for Criminal Justice Studies, University of New Mexico
. 1989 to 1990.
Executive Director, Administrative Office of the District Attorney
. 1985 to 1989.
Assistant District Attorney and Senior Assistant District Attorney, First Judicial District, New Mexico
. 1980 to 1985.
Associate Attorney, Montgomery and Andrews, P.A.
1979 to 1980.
Board member and President, New Mexico DWI Resource Center.
2002-2007 (President 2006-2007).