Qualifications

Juris Doctor, Cornell University Law School, 1979.

Bachelor of Arts in Philosophy and Psychology with Distinction in Psychology, Boston University, Boston, Massachusetts Summa Cum Laude, Phi Beta Kappa, May 1974.

Honors Graduate, Workers' Compensation College, International Association of Industrial Accident Boards and Commissions, 1991; Lecturer, 2003 to 2007.

Basic and Advanced Certificates in Management, Anderson School of Business, University of New Mexico, 1998 and 2003.

Basic and Advanced Certificates in Mediation, Mediation Training Institute, 2001 and 2003.

Visiting Fellowship (with Robert Guthrie), Curtin University of Technology, Perth Australia, September to October 2009.

Specific Capabilities
Ability to look at a system and recognize the "big picture" allowing simplification of complex operational and strategic environments, including:
  • identification of cost and inefficiency drivers
  • comparisons across multiple cultures and stakeholder groups
  • further refining your "best practice" model
Gap analysis and risk identification/assessment Process re-engineering for systemic improvement:
  • assessment of "fit" between proposed systemic changes and your claims environment
  • development of new process proposals to achieve a particular outcome
  • identification of opportunities for innovative solutions and context-appropriate adaptation of techniques and approaches used elsewhere
  • identification of unintended consequences associated with proposed systemic changes
Facilitation of stakeholder groups:
  • consensus building
  • exploratory information gathering
Legislative and regulatory drafting:
  • direct and indirect approaches to reform
  • presentation to legislative and regulatory bodies
Analytical techniques purpose built for the assessment and analysis of secondary psychological harm and system-created harm.

Recognition of, and pro-active solutions for, emerging issues, trends and political conflicts with stakeholders.

Independent complex file review and sensitive/confidential investigations Training for staff, servicing professionals and stakeholders:
  • better informed techniques for claims handling
  • handling psych claims
  • prevention and treatment of secondary psych claims/system created harm
  • integration of neuroplasticity theory into rehabilitation
Practical individual resilience profiling and up-skilling for staff and/or clients.

Collaborative input on organizational culture change and implementation of new ways of working.

Additional Professional Roles

Editor, Journal of the International Association of Industrial Accident Boards and Commissions (only peer-reviewed professional journal currently published focused on Workers' Compensation issues). 2003 to present.

Private Attorney and Senior Associate, Institute for Criminal Justice Studies, University of New Mexico. 1989 to 1990.

Executive Director, Administrative Office of the District Attorney. 1985 to 1989.

Assistant District Attorney and Senior Assistant District Attorney, First Judicial District, New Mexico. 1980 to 1985.

Associate Attorney, Montgomery and Andrews, P.A. 1979 to 1980.

Board member and President, New Mexico DWI Resource Center. 2002-2007 (President 2006-2007).