The Uncommon Approach
to problem solving is characterized by three qualities:
- Robert Aurbach listens. Effort spent solving the "wrong" problem rarely provides good value. Understanding the core concerns behind an assignment is critical to results that are complete and sustainable.
- Rob synthesizes. He builds on information that comes from a wide range of disciplines and sources. Often the key to innovation is a suggestive result found elsewhere. An example is the application of neuroscientific understanding to injury management.
- Rob collaborates. Solutions imposed on others often result in resistance. Often there are multiple ways to achieve a necessary outcome. Sometimes the insights of those involved help stimulate solutions that can be supported by stakeholders as a consensus approach. Such solutions are often more effective and sustainable than prescriptive control.
Holistic approaches to injury management recognize the individual is not a machine with a broken part, but rather a dynamic reflection of all the inner and outer experiences to which he or she is subjected.
- Rob assisted the Australian Department of Veteran's Affairs to implement "psychosocial rehabilitation" addressing a wide range of services and approaches to the whole person.
- Rob conducted training for Comcare client service officers on the "Web of Disability" and "Practical Individual Resilience."
- Rob guided numerous trainings about "Messages That Heal" — this is a program of practical techniques for insurance claims personnel to use to reduce secondary psychological overlay in claims.
Robert Aurbach has engineered the successful development of numerous innovative strategies and implemented tactical solutions in response to business challenges in an increasingly complex and global environment.
- Analyzed the Australian Department of Veteran's Affairs processes and workflow to disclose delays, gaps and blockers.
- Analyzed the Longshore and Harbor Workers Compensation Program to assess unnecessary costs and allow for systemic improvement on a cost-neutral basis.
- Provided assessment for Comcare of the risks and opportunities attending the implementation of a new claims management organizational strategy.
Robert Aurbach recognizes that idea generation, consensus building and uncovering core values are critical tasks when assisting the breaking down of professional "silos" and encouraging culture change. Rob has accomplished these goals by:
- Conducting stakeholder engagement sessions across Australia to disclose previously unsuspected consensus views.
- Assisting the Australian Rehabilitation Providers national organization to develop its strategic planning through group facilitation.
- Leading stakeholder groups to consensus regarding legislative and/or regulatory change across multiple jurisdictions.
Robert Aurbach understands the difference between the message desired and the message that is heard. Rob developed an Uncommon Approach
that includes a step-by-step process to transform and guide interaction with stakeholders. This has been effective when:
- Analyzing communications challenges facing the Australian Department of Veteran's Affairs to promote the message "rehabilitation is an important stand-alone benefit."
- Guiding the "Messages that Heal" training for insurance claims personnel.
- Analyzing and implementing corrective strategies for the messaging related to Comcare's new claims management strategy.